Responsible Gambling Policy
Reloader.gg is here to provide an excellent and enjoyable gaming experience, and we recognize our responsibility in preventing problematic gambling activity. We advise all players to keep the following in mind and to avoid gambling irresponsibly:
Play for entertainment, not to make money
Avoid chasing losses
Establish limits for yourself
Do not let gambling interfere with your daily responsibilities
Never gamble unless you can cover the losses
Take breaks
- Set a deposit or loss limit — you can cap what you deposit or lose over a day, week or month, at any time
Is Gambling Affecting You?
Consider the questions below. If your answer to the majority of them is “YES,” we advise you to take action to prevent gambling from negatively impacting your life:
Does gambling affect your work?
Has gambling caused arguments with family or friends?
Do you always return to win back your losses?
Have you borrowed money to gamble?
Do you see gambling as a source of income?
Do you find it difficult to limit your gambling?
What to Do
Listed below are reputable organizations committed to helping those who struggle with gambling problems. They can be contacted at any time:
Gambling Therapy — international. Free online support, advice and counselling in multiple languages, wherever you live
Gamblers Anonymous — international fellowship with local and online meetings
GamCare — United Kingdom only. Free 24/7 helpline and live chat for UK residents
How We Can Help
We advise all players who are concerned about their gambling behavior to take a break by excluding themselves from their gaming account.
Self-Exclusion — locks your account for a minimum of 6 months, and no promotional material will be sent to you during this period
Cooling-Off Period — a shorter, 7-day break is also available if you need less time
You can set either of these yourself in your account settings. If you would rather someone did it for you, open a support ticket and choose "Self-exclusion" — we will action it.
You do not need an account, or to be signed in, to get help. The organisations listed above are independent of Reloader.gg and are available to anyone.
We also recommend contacting any other gambling sites where you hold an account and requesting self-exclusion there as well.
Underage Gambling
Players must be of legal gambling age in their jurisdiction (18 years or older, at minimum) to play at reloader.gg. It is each player's responsibility to be aware of the age restrictions where they reside and play, and to confirm their eligibility when creating an account at reloader.gg.
We also advise parents and guardians to take the following precautions:
Password-protect computers, mobile devices, and tablets
Do not leave a device unattended while logged into your account
Make sure account details and credit cards are inaccessible to children
Do not save passwords on your computer — write them down and keep them out of reach
Download filtering software (e.g., Net Nanny) to prevent minors from accessing inappropriate sites
